Privacy Policy
Effective Date: July 31, 2025
Falcon View LLC (“Falcon View,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal and non-personal information when you use our services, including our website https://falconviewhomes.com, our Buildium Resident Portal, rental applications, and SMS/text messaging services.
By accessing or using our services, you confirm that you have read, understood, and agreed to this Privacy Policy.
Information We Collect
1.1 Information You Provide to Us
● Rental Applications – Name, phone number, email address, mailing address, date of birth, employment information, income, rental history, references, and emergency contacts.
● Property Inquiries & Contact Forms – Name, email address, phone number, and message content.
● Payments – Billing address, debit/credit card numbers, and related payment details (processed securely via third-party payment processors).
● Pet Information – Type, breed, and other relevant pet details, if applicable to your lease.
1.2 Information We Collect Automatically
● Cookies & Tracking – Session data, login details, browsing activity, and user preferences to improve your experience and maintain account security.
● Local Storage – Persistent data stored in your browser to remember settings and enhance performance.
● Device & Usage Data – IP address, browser type, device type, operating system, language settings, access times, and referring pages.
● SMS Consent Records – Phone numbers, timestamps, and opt-in records for text message communications.
How We Use Your Information
We use the personal and non-personal information we collect for the following purposes:
● Processing rental applications and verifying eligibility.
● Managing tenant accounts and providing ongoing property management services.
● Communicating with you about your lease, maintenance requests, inspections, and other property-related matters.
● Sending SMS or email alerts for reminders, maintenance notices, urgent updates, or other important notifications.
● Improving website functionality and performance and personalizing your experience.
● Complying with legal obligations and enforcing lease terms, policies, and agreements.
SMS & Text Messaging Compliance
By opting into SMS/text communications, you consent to receive messages from Falcon View LLC related to your tenancy and property management, including but not limited to:
● Lease and maintenance reminders
● Appointment confirmations and scheduling updates
● Property alerts, notices, and important updates
SMS Terms:
● Message frequency may vary depending on your interaction with us.
● Message and data rates may apply based on your mobile carrier plan.
● Text STOP at any time to opt-out of receiving further messages.
● Text HELP for assistance with our SMS program.
● We do not share, sell, or transfer SMS consent or phone numbers to third parties for marketing purposes.
Cookies, Local Storage & Sessions
We use cookies, local storage, and session tracking technologies to enhance your experience and improve the functionality of our services. These tools allow us to:
● Remember your login details and preferences so you do not have to re-enter them each time you visit.
● Improve website performance and functionality by storing certain settings and usage data.
● Prevent fraud and secure accounts by detecting suspicious or unauthorized activity.
You may choose to disable cookies in your browser settings. However, please note that some features of our website or portal may not function correctly without them.
We do not store sensitive personal information (such as passwords or payment details) in cookies or local storage.
Data Retention
We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.
● General Retention Period – For rental and tenancy-related records, we generally keep data for up to six (6) years to comply with legal, accounting, and reporting obligations.
● Account Deletion – If you request deletion of your account or your tenancy ends, we will remove or anonymize personal data within sixty (60) days, except where retention is required by law.
● Exceptions – Certain data may be retained longer if it is needed to resolve disputes, enforce our agreements, or comply with applicable legal or regulatory obligations.
After the retention period, your data will be securely deleted, destroyed, or anonymized so that it can no longer be linked to you.
Data Sharing
We value your privacy and only share your personal information when necessary and in accordance with this Privacy Policy. We may share information with:
● Service Providers & Business Partners – We work with trusted third parties who assist us in operating our business, including payment processors, property management platforms, maintenance vendors, and marketing or communication service providers. These providers are authorized only to use your data as necessary to perform their services and must protect it according to law.
● Legal Compliance & Safety – We may disclose personal information if required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of Falcon View LLC, our tenants, employees, or others.
● Business Transfers – In the event of a sale, merger, acquisition, or reorganization of Falcon View LLC, your information may be transferred to the new owner(s) as part of the transaction.
We do not sell personal information to third parties for marketing or any other purposes.
Your Data Protection Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
● Right to Access – You can request confirmation as to whether we process your personal data and, if so, request a copy of the personal data we hold about you.
● Right to Update or Correct – You have the right to request that inaccurate or incomplete personal information be corrected.
● Right to Delete – You can request that we delete your personal data, subject to any legal or contractual obligations that require us to retain it.
● Right to Restrict Processing – You can ask us to limit how we use your data in certain circumstances, such as when you contest its accuracy or object to its processing.
● Right to Data Portability – You may request a copy of your data in a structured, commonly used, and machine-readable format and, where feasible, have it transferred to another provider.
● Right to Object – You can object to the processing of your data for direct marketing or where it’s based on our legitimate interests.
● Right to Withdraw Consent – Where we rely on consent to process your data, you may withdraw that consent at any time without affecting prior lawful processing.
To exercise these rights, please contact us using the information provided in the Contact section. We will respond within the time frame required by applicable law.
Security
We are committed to safeguarding your personal information and have implemented industry-standard security measures to protect it from unauthorized access, disclosure, alteration, or destruction. These include:
● Encryption – Sensitive data transmitted between your device and our systems is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology.
● Secure Servers – Your personal information is stored on secure servers protected by firewalls and intrusion detection systems.
● Restricted Access – Only authorized personnel and contractors may access your data, and they are bound by confidentiality obligations.
● Regular Monitoring – We continuously monitor our systems for vulnerabilities and enhance our protections as needed.
While we take these precautions, no online transmission is 100% secure. You share information with us at your own risk.
If you suspect unauthorized access or a security issue, please contact us immediately using the details below.
Governing Law
This Privacy Policy and any related disputes are governed by the laws of the State of Georgia, United States of America, without regard to conflict of law principles. By using our services or providing your information, you consent to the exclusive jurisdiction of the state and federal courts located in Georgia.
If you are accessing our services from outside the U.S., you acknowledge that your information will be processed in accordance with this Privacy Policy and U.S. law, which may differ from your country’s privacy laws.
Contact Us
Email: info@falconviewhomes.com
Phone: 404-907-4093
Address: 403 W. Ponce De Leon Ave, Suite 206, Decatur, GA 30030